RETURNS/CANCELLATIONS

COZYCLOSTS LLC offers a 14-day conditional return policy for all of its products purchased at regular price, except badminton shuttles. Any “unused” products may be returned at buyers cost, minus shipping charges from the original invoice, within 14 days of the Purchase date (or 14 days of the delivery date if your order was shipped). Refunded in STORE CREDIT ONLY. 

* Store credits cannot be used towards Shipping/Handling fees.

COZYCLOSTS LLC offers the lowest price possible. Purchases made during a SALE or on CLEARANCE are FINAL SALE and cannot be returned or exchanged. We do not offer price adjustments unless your order has not been shipped out yet. 

Returns and exchanges will only be accepted for items that are in NEW, unused condition, with all original packaging. Any items showing signs of usage or opened packaging will not be accepted. 

Please note that there is a minimum $2 transaction/handling fee for order cancelling.

Please see chart below:

*Charges are made due to credit card fees, handling time, package materials, etc. 

Rackets that have already been strung will be subject to a full stringing service charge depending on the type of strings you have selected. 

If items are unavailable and cannot be fulfilled, a full refund will be issued.

HOW TO RETURN OR EXCHANGE?

If returning from an order purchase eligible for free shipping that will total under $150, the buyer must cover for the standard shipping fee covered by COZYCLOSTS LLC
 from the original order.

See here for shipping policy.

Please contact us prior to shipping back an order. 

Rackets:

• Manufacturer plastic wrap on handle is not tampered, all stickers and tags are still in place as it was when new, must include original cover.
• If a racket was requested to be strung by COZYCLOSTS LLC, it is considered a customized racket and is not eligible for return.
• If a racket was ordered to be unstrung but was strung by a third-party, the racket is considered used and not eligible for return. 
• Rackets pre-strung from the manufacturer are eligible for return if the manufacturer plastic wrap is still intact with handle and strings must show no sign of wear and tear or usage.

Shuttlecocks: 

• Bulk orders of 10+ tubes are subject to a 20% restocking fee and shipping costs if being returned.

Shoes: 

• Shoes must be unworn with all tags attached and in the original box
• We will not accept shoes with clear dirt marks, if you have only worn them inside your home, please make sure the soles are clean before returning otherwise 
• If Shoe Box is returned damaged subject to a 20% restocking fee

All Other Items:

• Products must be in its original packaging, unopened, unworn and with all tags and/or stickers still attached. The packaging of the item must be returned in the same condition, if not subject to 10% restocking fee. 

All Returns/Exchange must be sent back to COZYCLOSTS LLC using pre-paid shipping (buyer pays all shipping costs), insured that the packing is in the same packaging or securely packed (any damages from the return, buyer will need to claim shipper for insurance, it will no longer be eligible for return). All Returns/Exchange must also have the order number written on the outside of the box for smooth process. COZYCLOSTS LLC is not responsible for any returns sent without notice.